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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Debbie Miller

September 17, 2026

5  out of  5
rating by Debbie Miller
"Briana is a gem, always polite , cheerful, and helpful!!!"
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Diana Mazzella

September 15, 2026

5  out of  5
rating by Diana Mazzella
"Briana was very helpful in adding my son to our policy. She was quick and efficient."
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Amy B

September 15, 2026

5  out of  5
rating by Amy B
"Excellent service and response time on all of my questions! Paid my claim quickly and I am very happy with the outcome !"
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Kris Bentine

September 15, 2026

5  out of  5
rating by Kris Bentine
"Brianna is amazing to work with and a great human!!
You and your team help me keep track of myself & you can’t put a price on that!!
Thank you for making life easier for me!!"
We responded:
"Hi Kris-Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office and with Briana! If you ever have any questions or need assistance, we’re here to help!"
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Jimena Salazar

September 15, 2026

5  out of  5
rating by Jimena Salazar
"Keith from was amazing! He was extremely helpful, patient, and professional. He guided me through everything, answered all my questions, and made the entire process easy to understand. I truly appreciate his excellent customer service and highly recommend him!"
We responded:
"Hi Jimena, your kind words about our team mean so much! We’re grateful to know you felt supported and that our team took the time to guide you through everything with patience and professionalism. Thanks for recommending us—we’re always here whenever you need a hand with your insurance!"
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Laura W

September 14, 2026

5  out of  5
rating by Laura W
"Briana was thorough and quickly helped me with new vehicle coverage. Appreciate her attention!"
We responded:
"Hi Laura, getting coverage for a new vehicle can come with plenty of details, so we’re glad Briana made the process feel easy! Her thorough approach clearly helped make everything a breeze. Thanks for trusting our agency with your insurance—we’re always here whenever you need us!
"
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Tom Thacker

September 13, 2026

5  out of  5
rating by Tom Thacker
"Thank you for your service!"
We responded:
"Hi Tom, thank you for your kind words and the 5-star rating! We're grateful for your trust in our agency and look forward to continuing to assist with your insurance needs. "
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Lisa M Judge

September 9, 2026

5  out of  5
rating by Lisa M Judge
"I have been very happy with everyone at Keith Wright State Farm over the years. Briana recently helped me with insurance related to a new home. The price for the amount of coverage was very reasonable, and she was very responsive to all my questions."
We responded:
"Lisa - We are truly grateful your business and appreciate the nice review. Our team is always working hard to ensure our customers have the best experience. Thanks again!"
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Suzanne Dombrowski

September 8, 2026

5  out of  5
rating by Suzanne Dombrowski
"Always helpful. Good mood."
We responded:
"Thank you for the 5 stars, Suzanne Dombrowski! We appreciate it. Have a great day!"
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Kelly Sharp

September 8, 2026

5  out of  5
rating by Kelly Sharp
"Keith and his staff are the best! They're always ready to help whenever needed with quick, friendly responses. Never a single problem when dealing with anyone there. Briana has always been very helpful and quick to respond."
We responded:
"Thank you, Kelly, for your glowing review! We appreciate your kind words and look forward to continuing to provide you with excellent service for all your insurance needs. - Keith Wright - State Farm Insurance Agent, Berea, OH"
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Crystal McDonald

September 4, 2026

5  out of  5
rating by Crystal McDonald
"Briana has always been so helpful with all
Our questions and concerns. Such a pleasure to work with .."
We responded:
"Crystal, your kind words truly mean a lot to us! We're delighted to hear that Briana has been so helpful in addressing your questions and concerns. It's great to know that working with our team has been a pleasure for you. If you ever need assistance with your insurance needs, feel free to reach out."
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Gina Gregory

September 3, 2026

5  out of  5
rating by Gina Gregory
"Very nice and efficient! Thank you for help."
We responded:
"We loved receiving this, Gina! We're glad to hear that you found our service both pleasant and efficient. If you ever need assistance with your insurance coverage, feel free to reach out to our team."
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Brian Carrigan

September 2, 2026

5  out of  5
rating by Brian Carrigan
"Excellent service from Keith and Brianna!"
We responded:
"Brian, it was a pleasure helping you! Thanks for letting us know you had such a positive experience with our team. We’re always here whenever you need a hand with your insurance."
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Matthew Kunz

September 1, 2026

5  out of  5
rating by Matthew Kunz
"What a wonderful agent and insurance group! Briana helped me add an umbrella policy to my account to help cover myself and my wife from anything that may truly derail our financial plans! With an extremely low bundled price, State Farm is a top insurance company in the country and I’ve loved being a part of Keith’s group for the last several years, and I’m looking forward to being a part of their group for as long as possible!"
We responded:
"Matthew, we are grateful for your kind words and thrilled to hear about your positive experience with Briana. Providing excellent service and ensuring our customers feel comfortable and well-informed is our top priority, and it's heartening to know that Briana exceeded your expectations."
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Michelle Dunn

September 1, 2026

5  out of  5
rating by Michelle Dunn
"Brianna was courteous and helpful!"
We responded:
"Michelle, thanks for the kind review. We’re glad to be the team you can count on."
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Chip Morris

August 31, 2026

5  out of  5
rating by Chip Morris
"I luv state farm great customer service"
We responded:
"Chip, those five stars mean a lot. Thanks for trusting our office with your insurance!"
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Fleamarket Junky

August 31, 2026

5  out of  5
rating by Fleamarket Junky
"Brianna was our contact person and was exceptional. She was able to answer all my questions and very pleasant to speak with.."
We responded:
"Thank you for your feedback! We are thrilled to hear that Brianna was able to assist you effectively and make your experience enjoyable. Our team is always here to support you on your journey with any of your insurance needs."
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Dale Hopkins

August 27, 2026

5  out of  5
rating by Dale Hopkins
"The receptionist who answered my call was very friendly and efficient in handling my auto policy changes"
We responded:
"A friendly hello and a smooth policy update can make all the difference, Dale! We love hearing that our receptionist took care of your auto changes quickly and efficiently. Thanks for sharing your feedback with our team!"
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Amer Hassan

August 26, 2026

5  out of  5
rating by Amer Hassan
"Briana is always so helpful and nice when I call! My rates have been very reasonable and affordable. State Farm’s goal is to always put their customers first. I’ve been a customer of State Farm for 8 years now, and I couldn’t be more happier with Keith Wright’s office."
We responded:
"Amer - Like a good neighbor...we love helping our customers to 'insure' they are satisfied. We appreciate you having your insurance with our office and thank you for the 5 stars!!"
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Dianne Adkins

August 24, 2026

5  out of  5
rating by Dianne Adkins
"Always friendly, always efficient."
We responded:
"Dianne, friendly service and a team that gets things done can make all the difference! We’re so pleased to know you’ve had that kind of experience with us. Thanks for sharing your feedback—we’re always here when you need a hand with your insurance."
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Norma Hill

August 20, 2026

5  out of  5
rating by Norma Hill
"Amazing people doing amazing things. Been very helpful and quick with communication and getting things completed in a timely fashion."
We responded:
"Hi Norma -Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Karen Garner

August 17, 2026

5  out of  5
rating by Karen Garner
"Brianna was very pleasant and informative"
We responded:
"Thank you for the 5 stars, Karen. We appreciate it. "
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Mary Cooper

August 13, 2026

5  out of  5
rating by Mary Cooper
"Briana Hernandez and Keith Wright are an amazing team to work with! They have always been there when we need them. I love calling the office and kind, knowledgeable out going person answers the phone... no waiting for recorded prompts ♡"
We responded:
"There’s something special about knowing a real person is just a call away, Mary! We’re grateful our team has been there whenever you’ve needed assistance and that you value the personal touch we strive to provide. Thanks for taking the time to share your feedback!"
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Laura Herbst

August 11, 2026

5  out of  5
rating by Laura Herbst
"Briana really helped me out when I needed a extra day on my monthly payment. She was very pleasant and willing to help. I am very happy with Keith Wright agency. Their rates are very competitive and reasonable. I highly recommend them."
We responded:
"Laura, your recommendation means so much to us! Knowing Briana was able to help with your payment needs and that you feel good about our rates is wonderful to hear. We’re grateful to have you as part of the Keith Wright’s agency family!"
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Christa Patterson

August 10, 2026

5  out of  5
rating by Christa Patterson
"Briana Hernandez helped me out quickly with an issue I was having. Also, bundling all our insurance through Statefarm has given us the best rates out there!"
We responded:
"Christa, getting everything taken care of quickly and finding a rate you feel good about is always a win! Briana will be pleased to know she could help resolve your issue promptly and that bundling your coverage has worked out so well for you. Thanks for trusting our team with your insurance!"